New Manager Onboarding

You've secured the management rights — now the real work begins. TACT's onboarding support gives first-time building managers structured training, practical tools, and calm, clear guidance to make the transition smooth, not stressful.

Taking over a building without a clear handover, understanding your obligations, or knowing who to call can be overwhelming. Many new managers are left to figure it out on their own. TACT makes sure you're not — we come to you, on-site, and work through everything your building needs from day one.

What We Cover

• 01Documentation & Handover Review — We review all existing records, handover materials, and asset documentation so nothing gets missed
• 02One Week of On-Site Training — A full week tailored specifically to your building, its systems, its quirks, and its day-to-day requirements
• 03Building Walkthrough & Daily Duties — Equipment, access points, plant rooms, and daily routines — you'll know your building inside and out
• 04Maintenance Schedules Explained — Daily to monthly obligations broken down clearly, so you always know what's due and when
• 05Australian Building Management Code — A plain-English overview of your obligations under the code
• 06Communication & Reporting Protocols — Who to speak to, how to report incidents, handle quotes, and liaise with your committee
• 07Manager Do's & Don'ts — The expectations, boundaries, and professional standards that set great managers apart
• 08Incident Handling & Committee Liaison — How to manage incidents calmly and build a positive relationship with your committee